Hi, everyone!

I'm just popping in with some information about e-mailing the administrator or moderators with questions or concerns you have. Most people have noticed when you receive a notification from the site, such as for an updated fic, a favorite author, or that one of your works has been disabled or deleted, that the bottom of the e-mail says, "PS. Please do not reply to this message."

This is because those e-mails are automatically generated by the site in response to either upload activity or moderator activity. The "webmaster@mediaminer.org" account is not regularly monitored because it receives literally tens of thousands of spam messages each month. This means hundreds of messages per day, most of which are junk. Sometimes the administrator who cleans out that box will notice genuine messages from members right away, but often the messages can be mistaken for junk and missed entirely, or they may go for weeks before they are noticed.

If you have a question or concern about something on the site, there are a few ways to contact the staff. The first way is to pay attention to any e-mails you do receive, even if they are automatically generated. The moderators are required to enter a reason for any disables, deletions or bans that take place - these reasons show up in the automatically generated e-mail, and should answer many of your questions about why something took place.

If you want to respond to an author for a new upload or a reviewer for a new review, please go to that person's account and use the e-mail link provided in their profile. This will allow you to send an e-mail directly to the author; they will not receive any messages that are sent in reply to the automatically generated e-mail.

If you have been e-mailed personally by one of the moderators (in such cases, the moderator or moderators involved will sign their name on the bottom of the e-mail), please reply directly to that moderator. Such e-mails are usually sent directly from the moderator's own account, and thus have their e-mail address in the header. If not, you can look them up on the forum and use the e-mail link provided there. NOTE: E-mailing whichever moderator has last posted news to the front page is not always the most ideal option. Sometimes, for general questions, that moderator may be able to help. However, if it is in reference to a specific situation, that moderator may not have been the one involved in handling your case, and it could take them up to a few days to contact the others and find out who to pass the message on to.

If you are completely uncertain who to contact, you can always post in the Website Feedback forum to ask for help. All of the site and forum moderators are able to see that forum, and anyone who is available and able to help you with your questions will be able to help you there.

I hope this helped some of you out! Thanks for reading!