The story is centered on a 10-year-old girl named Chihiro, who, together with her parents, becomes trapped in a magical kingdom after passing though a strange tunnel on their way to their new home. Chihiro\'s parents are turned into pigs when they eat some magical food. She must figure out a way to turn them back into humans and discover a way back to the world they came from. Along the way, Chihiro is helped by friends she meets along the way, including a young boy named Haku. He tells her she must get a job, or she will be turned into an animal and will never be able to escape.

Taking his advice, she gets a job at a bath house for spirits run by a woman with an enormous head named Yubaba. There, she is befriended by a man with six arms named Kamaji and Lin, a woman who is her boss. She also becomes friends with a mysterious masked, ghostly creature named Kaonashi/No Face and with the kindly Zeniba, twin sister to the obnoxious bath house owner. In this magic kingdom, Chihiro learns the value of work and friendship. She is helped by her friends and she helps them in return